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Zoho Meeting User Manual

Welcome to Zoho Meeting user manual, a resource designed to help you set up and use our online meeting service. Zoho Meeting is an online application to conduct online meetings, share your desktop, view remote desktop, control remote desktop, conduct a Web Conferencing, collabarate with others, troubleshoot remote clients, demonstrate and do much more.

Zoho Meeting allows you to share your desktop and control it from the remote location. You can also provide web conferencing using Embed Meeting feature. You can support your remote clients or customers, by providing online assistance and solving their issues using Remote Assistance. With Zoho Meeting, showcase your product, provide sales or power point presentations to your remote customers.

Please Sign-up to try our service free. Once you sign-up our service, you can check our online demo videos, interact with our user community or check our blogs to explore the various features and to stay updated.


groupceo 1125 - days ago 
Will you add the ability to record meetings for archive and replay purposes?
srk1 1124 - days ago 
Hi,

Recording of meeting sessions and ability to playback/embed in your web-pages should be completed in one of our future updates !

Cheers
SRK
http://meeting.zoho.com
medicfusion 1115 - days ago 
We are getting many complaints daily about customers who are seeing a terrible lag in our demos. We now ask them to tell us when they see this or that, and the lag is often 30 seconds or more! Is there a workaround for this problem? I have six team members, all reporting the same problem with their meeting attendees.
srk1 1113 - days ago 
Hi medicfusion,

My sincere apologies for the inconvenience.
I have sent you a detailed mail to debug/fix/workaround the issue.
In short, the temporary workaround is to use ActiveX/Java viewers. Though we will check, find what happened in your demos, and fix this ASAP.

Cheers
SRK
http://meeting.zoho.com
adivya 1087 - days ago 
Why doesnt zoho meeting support Macintosh for the presenter ?
srk1 1084 - days ago 
Hi Divya,

We are working on Mac support for the Presenter and hope to complete it soon.
Sorry for the delay.

Cheers
SRK
http://meeting.zoho.com
meadz (Guest) 1068 - days ago 
Does Zoho meeting work if the presenter uses Firefox?

Also - how close are you to launching the tools to enable recording of the meeting? (above message from 56 days ago said 2 months)
srk1 1068 - days ago 
Hi meadz,

Yes, Zoho Meeting works if Presenter uses Firefox also.
Note : You can also use the direct download link http://zohom.com/agent or the desktop shortcut created to start/join sessions !

We are currently working to complete Mac Presenter support and File Transfer in Zoho Meeting. Recording will follow soon after !

Have a nice day,
Cheers
SRK
meadz (Guest) 1068 - days ago 
Great. Thx for the quick reply!
Guest (Guest) 1067 - days ago 
can support Linux OS?
srk1 1067 - days ago 
Hi,

We will take up Linux support after we finish with Mac :)

Have a nice day,
Cheers
SRK
dblanchard_atlanta 1030 - days ago 
One thing that I don't think the competitors are doing...at least I haven't seen is the ability to fill out a form while watching the presentation. Currently, while presenting, the prospective customer/user/"recruitee" of services views the presentation and then must leave the presentation and then call up a website to fill out a form or activate a service.

I think it would improve sale closure rates if the person could easily call in a window-within-a-window that has a form that they can use to fill out information. This prompts the prospect to ACT NOW!

Sincerely,

Don
World Business Services -Atlanta
srk1 1011 - days ago 
Hi Don,

Many thanks for the useful suggestion.

We are taking up Presentation sharing as a separate entity, and I will surely pass on the idea to our team when we do it !

Thanks once again,
Best Regards
SRK
zhao_shiting 991 - days ago 
Hi,

Currently, I want to known Zoho Meeting whether support file transfer function.
srk1 991 - days ago 
Hi Zhao Shiting,

We are about to complete File transfer functionality in Zoho Meeting. Expected to be up within a few weeks !

Best Regards
SRK
jdthomas 962 - days ago 
I see a post dated 121 days ago that indicates that you are hoping to have the Macintosh version of meeting soon. Still not done? Any reasonably good estimate of when you will have it? We're going to have to choose a competing product if you don't have it very soon. Thanks.

Jeff
srk1 962 - days ago 
Hi Jeff,

We have enabled Mac Presenter support a couple of weeks ago (yet to formally announce it) ! Please try it out.

If you need anything else, please contact us at support(at)zohomeeting(dot)com We will do our best to assist you.

Best Regards
SRK
Nirali (Guest) 954 - days ago 
Does zoho support audio with desktop sharing ? Are there any plans to do so ?
srk1 943 - days ago 
Hi Niral,

Zoho does support Audio along with Desktop sharing. Currently, the Audio conferencing is available for U.S+Europe+SkypeOut calls. We will be extending it to other countries soon !

Best Regards
SRK
ikememeka 931 - days ago 
Hi,

With reference to an earlier comment by SRK on audio conferencing support along with desktop sharing, I quote: "Zoho does support Audio along with Desktop sharing. Currently, the Audio conferencing is available for U.S+Europe+SkypeOut calls. We will be extending it to other countries soon !", I want to know how I can integrate zoho with skype or any other audio support. I reside in London; in case, there are geographical restrictions in achieving this.

Thanks.
srk1 931 - days ago 
Hi ikememeka,

Zoho-Skype integration is briefly explained below :
http://blogs.zoho.com/announcements/zoho-meeting-skype-integration-and-more

If you are already using any other audio/voice conferencing system, you can include those details while creating a Meeting session (there is an option "Other Audio" when creating a session), and we store those along with the Meeting information and email the Audio info. to the invitees as well.

If this does not satisfy your requirements, please do contact us at support(at)zohomeeting(dot)com
We will be glad to assist you !

Best Regards
SRK
Brian (Guest) 914 - days ago 
I noticed that you mention 200 days ago that you would be adding a recording feature for your meetings. Is this done yet?
jdthomas 913 - days ago 
Any plans to support video cam/video conferencing? One of our clients is using WebEx thus they are accustomed to seeing everyone on the call. We've been trying to get them to convert many of their applications to Zoho, including Meeting, but they may not want to give up the video conferencing component.

Thanks.
srk1 912 - days ago 
Hi Brian,

I'm sorry this is taking time.
We should be completing recording in about a month or so. Please bear with us for till then..

Best Regards
SRK
srk1 912 - days ago 
Hi Thomas,

We do plan to add video conferencing (though not immediately) - in the medium term. we may take it up after a few months..
Hope this helps.

Best Regards
SRK
Guest 821 - days ago 
We currently use Webex (a lot) for both Audio and Video conferencing. The cost is very high. We do however need an audio conference bridge as many of our customers do not have audio capability on their computers so will want to dial in by conventional dial up phone. Do you provide bridge numbers that we can use (we often have more than one meeting at the same time) and is there an additional cost for a dial-in bridge number (we do not need a free call number).. thanks...
sundarrajan.c 821 - days ago 
Hi,

Thank you for your feedback. Currently our audio conferencing is based on shared cost model. Participants have to pay their own local call charges.

Please check these link for more info on audio conferencing.
http://meeting.zoho.com/login/zoho-audio-instructions.jsp
http://meeting.zoho.com/login/global-dialin.jsp

If you wish to have a toll free number for audio conference number please contact us at support [at] zohomeeting [dot] com so that we can discuss more over the call. You may even call our toll free 1-888-900-9646.

We look forward to hearing from you.

Cheers,
Sundar.
cboutros 819 - days ago 
I don't like it when things don't work for the first time. I find it very discouraging. I am using Firefox, I installed the plug in... when I try to start the meeting it downloads Zohomeeting.exe everytime and then asks me to install it. (every time).

I install it...every time... then it opens up a browser to login. I try login with my credentials, so I do and it gives me an error. I try to make a new user and it tells me I already have an account.

Very frustrated... Perhaps I am asking too much... to have something work when I try it.
taylor3751 818 - days ago 
Hi any update on the recording feature. My people are all over the world and it doesn't make sense to do them live ver often. Also will there be a cost for this feature?
sundarrajan.c 818 - days ago 
Hi,

We are still working on recording feature. It is taking some time however we will release it as soon as we can.

This feature will be of no extra cost. You can avail this with any paid versions.
Guest 575 - days ago 
Did you guys introduce VOIP?? I heard some months back that you are working on it?? you still working? Better keep working and never release..we'll look for other options.. Zoho sucks big time..
srk1 574 - days ago 
Hi, We are extremely sorry for the delay. VOIP Support has been postponed unavoidable circumstances. We will update as soon as we take it up again.
Apologies again.
wgernert 531 - days ago 
can you include the option of rebooting a computer and adding the reconnect feature instead of having to start a new session? It would be very helpful and save time :)
Guest 466 - days ago 
Hello,My ZoHo Meeting can not send invitation E-mail,who can help me? Thanks!
sue_oc 271 - days ago 
Hi- new to ZOHO

I am having lag problems- similar to what was described in a previous comment. Can you send or post the "workaround" refered to?

Thanks for all you are doing!
saravanaraja 243 - days ago 
@wgernert

Sorry for the delay. Thanks for suggesting the feature. It's already in our milestone. It will be soon updated in the product.

@Guest
@sue_oc

Sorry for the delay. Please send us your contact details to support@zohomeeting.com so that conduct a test meeting and find out the issue.
nyamburag 228 - days ago 
i would like to do a demo of a product in my computer is this possible with zoho?


if so what is the procedure i cant get access to my desktop when in zoho meeting.
saravanaraja 227 - days ago 
Hi nyamburag

Of course it is possible with Zoho Meeting. Sorry we couldn't get the second point. Can you please send us a mail at support@zohomeeting.com explaining the issue so that we can help you better?
parneson 76 - days ago 
1048 days ago it was siad that meeting sessions would eventually be recordable. Has that happened yet?
jagadish.t 76 - days ago 
Hi,

Apologies for the delay.
Recording of Audio can be done presently, and the recording of screen/desktop sharing is available in Zoho Assist, it will be integrated with Zoho Meeting soon.

Thank you for your patience.
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